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We’re switching to a new system called to make it easier for you to contact us and manage your care online. Here’s everything you need to know.

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1. What is the new booking system?

With our new online system, you can:

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• Send a message online without creating an account
   

• Ask for medical advice, admin help, or fit notes
   

• Do it all from your phone, tablet, or computer
   

Just click the “Book an Appointment” button on our website — no password needed.

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2. Why are you changing from AskMyGP?

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We want to:

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• Make things simpler – one place to go, no logins
   

• Offer more flexibility – like choosing your preferred appointment day
   

• Keep you informed – we can reply by text or send links to book in directly
   

 

3. How do I use the booking system?

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It’s really easy:

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1. Go to our website
    

2. Click “Book an appointment”
    

3. Fill in the short form and submit
    

That’s it. You don’t need an account or any special app.

 

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4. Can I still call the surgery?

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Absolutely. Nothing changes about calling us.

The new system is just another way to contact us — and for many, it’s quicker and easier.

 

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5. Can I choose the day of my appointment?

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Yes. You can tell us which day works best for you, and we’ll try to match you to that slot.

We now use embargoed appointments to spread availability throughout the week.

 

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6. What happens after I send a message?

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• Your message goes to our team for review
   

• We’ll respond by text or phone — whichever is appropriate
   

• Sometimes we’ll send a self-booking link, so you can pick your own time slot
   

 

7. Will my messages be saved?

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Yes. Everything you send becomes part of your official medical record. You can view this anytime using the NHS App.

 

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8. Do I need the NHS App?

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No — you can use the booking system directly from our website.

However, the NHS App is a great way to view your messages, test results, and prescriptions, so we recommend downloading it.

 

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9. What if I need help using it?

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Call us or speak to reception.

We’ll talk you through how to use our new system — or help you send a message if you’re unsure.

 

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10. Will this affect how quickly I get help?

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Our goal is to make access faster, smoother, and more flexible.

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Using the new system means:

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• Less waiting on the phone
   

• Faster triage by our clinical team
   

More options to self-book and communicate by SMS