Last reviewed 10:03, 07/4/2020












PLEASE use online access when requesting contact with a doctor

  • During these unprecedented times we have been experiencing a high volume of calls about Coronavirus, along with other medical  problems.

  • By far the quickest and easiest way to discuss your case with a doctor - both for you and us-  is online

  • Our work force is significantly reduced and our phone lines are under great strain and must be reserved for those with very urgent problems where online might not be appropriate (eg after 1700) or for people who have no internet access.


  • PLEASE get in touch online if you possibly can and leave the phone lines free for those most in need. Thank you

  • Getting in touch for nurse appointments, dispensary or administration/secretarial queries remain the same

Shere Surgery re-opens after Recent Closure

  • An individual who has been identified as a confirmed Covid-19 case has recently been to Shere Surgery.

  • To protect other patients and members of the public and in line with Public Health England (PHE) guidance, Shere Surgery had been closed for deep-cleaning but has now re-opened.

  • Patients and staff can be reassured that their safety is the top priority, so we are currently postponing non-urgent appointments and only seeing patients face-to-face if essential.

  • If you have recently been to the surgery, there is no cause for alarm nor are any special measures needed provided you do not have a fever or a new, continuous cough. If you do, click here


  • In the meantime, we are still able to receive requests from Ask My GP that just require telephone or messaging communication. Please bear in mind that our workforce is going to be significantly reduced so if your enquiry can wait until we are back to normal capacity, that would be hugely appreciated 

  •  We are unable to offer personalised advice about COVID-19 risk due to the level of demand, and request you follow the standard advice here on our website, which will be reviewed and and updated daily.

Latest NHS Guidance on Coronavirus


  • If you have a high temperature/fever OR have a new, continuous cough, the current recommendation is to stay at home for 7 days from the onset of symptoms - please see here for useful guidance

  • If you live with other people, they should stay at home for 14 days from the day the first person got symptoms

  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

  • If you have to stay at home together, try to keep away from each other as much as possible.

  • The Chief Medical Officer has said that individuals with a “long-term condition” need to be particularly vigilant - it can be hard to know what defines this - as a guide, he suggested that a “long-term condition” is present if you are eligible for an annual flu jab

New "Stay at Home" Advice - from 20:30, 23/3/2020

  • At 20:30 23rd March 2020, Boris Johnson issued new instructions to everyone to stay at home at all times part from the following reasons:

  • ■   Shopping for basic necessities, as infrequently as possible

  • ■   One form of exercise a day - for example a run, walk, or cycle - alone or with members of your household;

  • ■   Any medical need, to provide care or to help a vulnerable person; and

  • ■   Travelling to and from work, but only where this is absolutely necessary and cannot be done from home

Social Distancing

  • Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).

They are:

  • Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough

  • Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information

  • Gatherings of more than two people (unless they are from your own household) are not permitted at present

  • Please do not meet with friends and family. Keep in touch using remote technology such as phone, internet, and social media

  • Use online services to contact your GP (or phone if you have no internet) or other essential services

  • Everyone should be trying to follow these measures as much as is pragmatic.

  • We strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible, particularly if you:

  • are over 70

  • have an underlying health condition

  • are pregnant

  • This advice is likely to be in place for some weeks - please see here for more info

Shielding - protecting the most vulnerable

Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between those who are extremely vulnerable and others. We are strongly advising people with serious underlying health conditions (listed below) which put them at very high risk of severe illness from coronavirus (COVID-19) to rigorously follow shielding measures in order to keep themselves safe.

What do we mean by extremely vulnerable?

People falling into this extremely vulnerable group include:

  1. Solid organ transplant recipients

  2. People with specific cancers:

    • people with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer

    • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment

    • people having immunotherapy or other continuing antibody treatments for cancer

    • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors

    • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs

  3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.

  4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).

  5. People on immunosuppression therapies sufficient to significantly increase risk of infection.

  6. Women who are pregnant with significant heart disease, congenital or acquired.

The NHS in England is directly contacting people with these conditions to provide further advice.

If you think you fall into one of the categories of extremely vulnerable people listed above and you have not received a letter by Sunday 29 March 2020 or been contacted by you us, you should discuss your concerns with your us or hospital clinician.

We understand this is an anxious time and people considered extremely vulnerable will understandably have questions and concerns. Plans are being readied to make sure you can rely on a wide range of help and support.


For more information, please click here and to register as someone who is extremely vulnerable, please click here

NB: We have no influence over who, and who is not entitled to support as an extremely vulnerable person

Latest News from Dispensary

  • New opening times  - please click here for more details 

  • We are providing additional supplies for patients at certain "at risk" groups  - as a general rule of thumb, these are patients who would ordinarily be entitled to a flu jab -  please enquire at dispensary if you have any queries

  • We can deliver medications to those most  in need

  • We must request that patients only request medications they really need - we are experiencing a serious shortage of inhalers (steroid and salbutamol) as well as paracetamol - Please consider the situations of those most in need

  • We ask that payment is either contactless or, beforehand, via BACS 


Miscellaneous: Other Coronavirus News & Advice



  • We understand the worry many patients are experiencing around absence from work/education due to Coronavirus - either because you or someone close to you may have symptoms and/or be at risk.

  • It has been made clear to us that you will NOT REQUIRE a formal "FIT NOTE" for absences due to COVID-19.

  • Please see here for advice on what you might need to do and click here for a useful document to offer your employer if they request evidence for reason of absence

  • Alternatively, you can get an "isolation note" emailed to you directly  - please see here for more details 


Support in your local area - HELP IS HERE!

  • Do you need help within your local area? Food deliveries? Prescription pickups from the surgery  - either routine or at short notice? Perhaps you have some other non-medical concerns that you'd like to talk through with someone?

  • Sometimes friends and family can help but if not or you don't know  quite where to turn, please see below to find a point of contact in your local area below.

  • Many of the areas, are arranging pickups of routine prescriptions as well as prescriptions at short notice - please enquire with a local neighbour, within dispensary, or with your local rep. CLICK HERE


  • Perhaps you feel you can lend a hand? If so, or you have any other enquiries not covered above, please get in touch with the Shere Area Coronavirus Support Group at

  • In addition, if you happen to live in Albury you will find further resources here 


  • A support and befriending service for everyone  - as the Coronavirus looks likely to join us for a while, contact from volunteers in our community may become useful for you or someone you know. Please click here for more information.

  • Other, similar groups are being formed as this goes to press, so please watch this space!


  • There is currently no strong evidence that ibuprofen can make coronavirus (COVID-19) worse.

  • But until we have more information, take paracetamol to treat the symptoms of coronavirus, unless your doctor has told you paracetamol is not suitable for you.


  • As many of you know the demand for personal protective equipment (PPE) greatly outstrips supply

  • Fortunately, we have received a very kind donation from Robert Jenkins of Shamley Green who provided us with over 20 heavy duty masks for the protection of patients and staff alike

  • Please contact NHS 111 Online, or if you do not have internet access, please call NHS 111 for advice if:

    • You feel that you cannot cope with your symptoms at home​

    • Your condition gets worse

    • Your symptoms do not get better after 7 days


Online access and Shere Surgery Reopens

Latest advice: "Stay at Home", Social Distancing & Shielding

Latest News from Dispensary and NEW opening times

"Fit notes"etc and NEWSocial support  help with prescription pickups


General Advice on Coronavirus

Click here for the most up-to-date information and advice

Advice when Self-Isolating

Click here for the most up-to-date information and advice

Click here to see what you can do to protect you and your community

Advice if you run a small business

Click here is you want to know more about how Coronavirus might affect your business and what you can do


Shere Surgery & Dispensary 2019