Shere Surgery

Gomshall Lane Shere Guildford Surrey GU5 9DR

Vacancy for Medical Receptionist

We currently require a part time MEDICAL RECEPTIONIST with good communication skills and friendly telephone manner. This role includes a wide range of admin tasks, supporting patients and the practice team. Good computer skills are essential. Experience of working in a public reception environment or of dealing with the public/patients is preferred. Benefits include membership of NHS pension scheme and staff discount. 20 hours per week over 3/4 days. Some flexibility to help cover holidays and sickness at other times is required. For more information please contact Tamsin Barnard on 01483 202066 or email shere.surgery@nhs.net

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Telephone down time today

Further to our recent telephone issues we are having the entire system completely reset. This will mean that it will not be possible to contact the surgery by telephone today between 1pm and 3pm. If you need urgent assistance during this period please call 01483 209355 or contact 111 for advice. We apologise for any inconvenience this may cause.

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Telephone Problems

Please be aware that we are still experiencing problems with our telephone system. If you reach an answerphone please DO NOT leave any messages as these will not be picked up. 

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Privacy Notices

In line with the General Data Protection Regulation (GDPR), which comes into effect on 25th May 2018, we have published a number of Privacy Notices which are intended to explain how we use patient’s personal information in the course of providing healthcare at Shere Surgery. The most significant of these is about Direct Care (routine care and referrals) and this can be viewed here Privacy Notice for Direct Care All the notices we have published are available to view in the waiting area at the surgery or can be provided on request.

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Publication of GP Net Earnings 2017/18

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working for six months or more in Shere Surgery in the last financial year was £34297 before Tax and National Insurance. This is for 1 full time and 4 part time and 2 locum GPs.

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Easter opening Hours 2018

Shere Surgery Easter hours 2018

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Urgent on the day care and Nurse Louise’s change in role

Nurse Louise Main and her new role in urgent on the day care

With the ever increasing pressure on GP surgeries in general, and Shere Surgery in particular, it has become necessary to look for alternative ways to maximise the availability of routine GP appointments whilst ensuring that patients in need of urgent on the day care can be helped in a timely way.

As many patients know Nurse Louise has a wealth of experience in practice nursing, managing long term and acute conditions, minor ailments and urgent care. This experience makes Louise ideally suited to a new role in providing urgent on the day care to our patients.

We will begin trialling this new role on 16th October 2017 and all patients in need of urgent on the day care, on Mondays, Thursdays and Fridays, will be given an initial telephone consultation with Louise. It may be that the problem can be resolved over the telephone but if not patients may be given an appointment with Louise or with a GP as appropriate.

All routine nursing care previously provided by Louise will continue to be available from her very able colleagues in the nursing team. If anyone is particularly concerned about how this change may affect them personally please do contact Nurse Alison Bytheway who will be happy to help.

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The Accessible Information Standard

The Accessible Information Standard is an NHS England initiative that tells organisations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.
A disabled person is defined as “Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others.”
As a practice we will ask patients if they have any information or communication needs, and find out how best to meet their needs. This information will be recorded clearly and in a set way.
For more information on this aspect of the GP contract please click here to visit the dedicated NHS England webpage.

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Online Access to Your Medical Record

We can now offer online access to your medical record. If this is a service you are interested in please read the attached information and complete the form. You will then need to bring this into the surgery along with two forms of ID, one photographic and one proof of residence.
Online MR access form

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Changes to the Appointment System

As you may already know, with Dr Akande leaving the practice, we will have a serious shortage of Doctor’s appointments until we are able to find a new GP to join the team.
In order to keep a good level of book in advance appointments as well as providing safe urgent care we are trying a different appointment system. Patients who need to be seen urgently by a Doctor on the day they contact the surgery will no longer be given a 10 minute urgent appointment with a named GP.
If you advise the reception team that you need to be seen urgently you will be offered the option of either
• seeing one of our lead Practice Nurses who can treat and prescribe for many minor ailments such as chest and ear infections, as well as many chronic conditions such as Asthma.
Or
• attending the surgery at the approximate time you are given for a 5 minute slot and being seen in turn by whichever Doctor(s) is available.

This does mean that the availability of Sister Louise and Sister Alison for routine appointments will be reduced but colleagues Sister Alena Punter and Sarah Morton are available and would be pleased to help you.

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