Shere Surgery

Gomshall Lane Shere Guildford Surrey GU5 9DR

Information

Welcome To Shere Surgery & Dispensary

We would like to take this opportunity to welcome you to our practice. We are very proud of the service we provide and hope we are able to fully support the health needs of you and your family. We are committed to providing a high standard of care, are continually looking to develop our skills and services and welcome any comments you may wish to make. This information leaflet provides you with an introduction to our comprehensive range of services. Our staff will be happy to answer any questions or provide you with any further information you may require. Shere Surgery is a rural dispensing practice serving 12 local villages covering a 45 square mile practice area (see back cover). The surgery itself was built in 1993 and has been equipped to a high standard due to contribution from the patient-led charity SALV.

How To Register As A Patient

You will be asked to complete a registration form and bring your birth certificate or a passport or a photo ID driving licence together with a utility bill or a note from your employer stating permanent residence. If you can also bring your NHS card and details of your previous practice this will help us to obtain your medical records more quickly. You will also be asked to fill in a new patient questionnaire and if applicable make an appointment with one of our practice nurses for a routine health check. Although you will be registered with the Practice as a whole, you will be allocated a designated doctor for administration purposes.

Doctor’s Availability

We do not run personal lists at Shere Surgery. Any of our doctors would be pleased to see you and you may see whoever you prefer. Between them they cover a broad spectrum of specialist expertise. They consult at varying times, which can be subject to change due to professional commitments.

Much more of what we call ‘routine’ care, e.g. blood pressure checks and health advice, is now carried out by the practice nurse team. If you are unsure whether you need a doctor or nurse appointment please ask the receptionist.

Opening Times

Surgery

Monday 8:30am – 1:00pm 2:00 – 6:30
Tuesday 8:30am – 1:00pm 3:00 – 6:30
Wednesday 8:30am – 1:00pm 2:00 – 6:30
Thursday 8:30am – 1:00pm 2:00 – 6:30
Friday 8:30am – 1:00pm 2:00 – 6:30

Dispensary

Monday 8:30am – 1:00pm 2:00 – 6:30
Tuesday 8:30am – 1:00pm 3:00 – 6:30
Wednesday 8:30am – 1:00pm 2:00 – 6:30
Thursday 8:30am – 1:00pm 2:00 – 6:30
Friday 8:30am – 1:00pm 2:00 – 6:20

Appointments

Appointments for any clinician may be made by either telephoning 01483 202066 or calling at the surgery. You can also book a doctor’s appointment online; please ask reception for a PIN to use the internet booking service. Routine appointments may be made in advance, up to a maximum of one month, which will enable us to offer you an appointment at a time best suited to your requirements.

Appointments are for 10 minutes. You may be asked to make another appointment if you present more than one problem. If you know that you need additional time please ask for a double appointment.
Please remember to cancel your appointment if you are unable to attend so we can offer it to someone else.

Urgent Appointments

If you require an urgent appointment for the same day you will be seen. You may be triaged by a practice nurse who will call in a doctor if necessary or given an appointment with the duty doctor. There may not be a choice of doctors and you might have to wait. This service is intended for serious problems that have come on in the last 48 hours and require urgent medical attention. Please use this service as it is intended, if you have an ongoing medical problem you may be asked to make a routine appointment.

Blood Test

By appointment every morning Monday-Friday between 8.30-10.10am.

Out Of Hours Emergency Cover

This service will put you in touch with the most suitable service for your needs.

Disabled Access

The surgery has facilities to accommodate wheelchairs. We have our own car park with two spaces reserved for disabled visitors.

We also have a portable hearing induction loop which can be used in your consultation; please ask at reception.

Chaperones

There are some patients, both male and female, who would prefer to have someone present in the room when a doctor or nurse has to do an “intimate” examination. If you would like a chaperone present, please ask reception, at the time of booking, to arrange for one of our nurses to be with you.

Home Visits

Home visits are reserved for patients who are housebound or too ill to visit the surgery. If you feel a home visit is necessary please try to telephone before 10.00am. Emergency visits will only be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority. Do remember that several patients can be seen at the surgery in the time that it takes to do a home visit and the surgery is often better equipped to deal with serious medical problems.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Practice Charter Standards

These are the local standards set within this practice for the benefit of our patients. We are committed to giving you the best possible service.
Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let the Practice Manager know. We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria, and is available on request.
You may also approach NHS England for help or advice if you cannot resolve your complaint with us;
NHS England, PO Box 16738, Redditch B97 9PT Tel. 0300 311 22 33

Practice General Information

Results
Please telephone the surgery after 12 noon five days after a blood test to receive the results. If you would like us to supply the results to somebody else on your behalf we will need written consent from you.

Contacting Patients
It is important to note that should we need to contact you by telephone we may leave a short message on your answer phone asking you to contact us. If this is not acceptable please let us know. It is useful for us to have a mobile number to contact you on particularly as we can send text messages to remind you of your appointment.

Freedom of Information Act
Shere Surgery conforms to the requirements of the Freedom of Information Act 2000. We have produced a publication scheme in accordance with the Act, a copy of which is available at Click Here

Interpreters
Both language interpreters and interpreters for the deaf are available, as the arrangements can take time to set up appointments requiring an interpreter must be booked in advance.

Computers
Only the doctors, nurses and reception staff employed by the practice can access your medical records held on out computer system. The practice is registered under the Data Protection Act.

Releasing Patient Information
The only times a doctor can release information without patient consent are when the patient is– Profoundly mentally ill, is at risk of death/serious harm, suffering from a serious infection that could spread to the public, placing others at risk of death/serious harm.

Young People
If a child younger than 16 years is fully competent to understand and make informed consent regarding their own health problems, information about that child’s medical health or history may not be released to a parent, legal guardian, or teacher.

Reports For Third Parties
Doctors reports for insurance companies, solicitors and employers are never provided without your written consent.

Medical Records & Access

Patients have a right to see their medical records with permission from their doctor, you would need to submit a written request. There is a minimum fee of £10 and an appointment may be necessary.

Concern About A Relative, Friend or Neighbor

If you have concerns and cannot persuade that person to speak to a doctor you can telephone or write to the doctor on their behalf. The doctor is unable to give information but may be able to act in view of what you have said.

CCTV

CCTV is operating in the car park and around the building.

Carers

If you are a carer (that is a person who provides regular unpaid help) for family members, friends or neighbours who are sick or disabled, then the surgery has a service to support you. For more information please ask at reception.

NHS Choices

If you are referred for specialist care at the hospital you may choose which hospital you would like to be treated at. Please make your doctor aware of your preference. There is further information about the choices you have with your care through NHS choices Click Here.

Research

From time to time the practice contributes anonymous data to various medical research projects. No identifiable patient data will ever be used without your explicit consent.

Sickness Certificates

For any illness lasting seven days or less you can self certificate (forms available at reception). For any illness lasting longer than this you will need to see a doctor to obtain a fit for work certificate and for any subsequent renewal of the certificate.

Leaving The Country

Please inform us if you go abroad for more than three months. You may need to re-register on your return to the area.

Share And Local Villages Health Trust (SALV)

SALV is a charitable organisation that provides equipment and other support to help local Doctors and other medical staff. If you would like further information there are leaflets available in the waiting room.

Practice Boundary

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